Chelma Graphics Ltd ("we", "us", or "our") is committed to protecting and respecting your privacy. This privacy notice explains how we collect, use, and look after your personal data when you visit our website (www.chelmagraphics.co.uk) or contact us via email or website forms.

 

1. Important Information and Who We Are

Chelma Graphics Ltd is the data controller responsible for your personal data.

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Our Contact Details:

• Full Name: Chelma Graphics Ltd

• Postal Address: 17-18 Brymau Four Estate, River Lane, Saltney, Chester CH4 8RF

• Email Address: sales@chelmagraphics.co.uk

• Telephone Number: 01244 674969

If you have any questions about this privacy notice, our data protection practices, or wish to exercise your legal rights, please contact us using the details above.

 

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2. The Data We Collect About You

Personal data means any information about an individual from which that person can be identified. We may collect, use, store, and transfer the following personal data:

• Identity Data: First name and last name.

• Contact Data: Email address and telephone number.

• Communication Data: Information you include when getting in touch with us via email or our website.

• Technical & Usage Data: Your IP address, browser type, time zone setting, operating system, and information about how you use our website. This data is collected automatically through cookies and tracking tools when you browse our site.

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3. Cookies and Google Analytics

Our website uses cookies and similar tracking technologies to distinguish you from other users and to improve our site’s functionality.

• Google Analytics: We use Google Analytics to understand how visitors interact with our website (e.g., page views, time spent on site). Google Analytics collects technical data and processes it anonymously.

• Consent: Non-essential cookies, including those used for Google Analytics, will only load on your device if you explicitly consent to them via our website's cookie banner. You can change your preferences or opt out at any time through the cookie settings on our site.

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4. How and Why We Use Your Personal Data

We only use your personal data when the law allows us to. Under the UK GDPR, the lawful bases we rely on are:

• Contractual Obligation: To take steps at your request before entering into a contract, or to perform a contract with you (e.g., providing a print or design quote, or fulfilling a printing order).

• Legitimate Interests: To respond to your general enquiries and manage our relationship with you.

• Consent: For the deployment of non-essential cookies and analytics tracking on your device.

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5. How We Store and Retain Your Data

We secure your data using appropriate technical measures to prevent it from being accidentally lost, used, or accessed without authorisation. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

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6. Sharing Your Personal Data

We do not sell your personal data. We only share your data with trusted third-party service providers who help us run our business (such as our website hosting platform, email provider, and Google for analytics services). All third parties must respect the security of your data and treat it in accordance with the law.

Because Google Analytics is a US-based service, data processed by Google may be transferred outside the UK. These transfers are covered by appropriate legal safeguards, such as the UK Extension to the EU-US Data Privacy Framework.

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7. Your Legal Rights

Under UK data protection law, you have rights including:

• Right of access: You can ask for copies of your personal data.

• Right to rectification: You can ask us to correct inaccurate information.

• Right to erasure: You can ask us to delete your personal data under certain conditions.

• Right to restrict or object to processing: You can ask us to limit or stop how we use your data.

• Right to withdraw consent: Where you gave us consent to use cookies, you can withdraw it at any time.

You do not need to pay a fee to exercise these rights. If you make a request, we have one month to respond. Please contact us at sales@chelmagraphics.co.uk to make a request.

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8. How to Complain

If you have any concerns about our use of your personal data, you can make a complaint directly to us at sales@chelmagraphics.co.uk.

You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have handled your data:

• ICO Website: https://www.ico.org.uk

• ICO Helpline: 0303 123 1113